Dear valued Highend Dresses client,

We understand that selecting the perfect occasion dress is a special experience, and we want every aspect of your journey with us to reflect the elegance of our collections. Below you’ll find answers to our most frequently asked questions about our couture-inspired dresses, global delivery service, and personalized shopping experience.

Should you need further assistance, our Oakland-based team is always delighted to help at [email protected].

About Our Collections

What styles of dresses do you specialize in?
Our atelier focuses on elegant occasionwear with particular expertise in:
  • Timeless A-line silhouettes (dresses, gowns, and skirts)
  • Figure-flattering fitted designs with couture details
  • Bridal and special occasion gowns featuring lace, beading, and feather embellishments
  • Modern jumpsuits and cut-out designs for contemporary glamour
Each piece is designed for the fashion-forward woman who appreciates meticulous craftsmanship.
Are your gowns true to size?
Our fitted collections follow standard luxury sizing with detailed measurement charts for each garment. For made-to-order gowns, we recommend consulting our size guide or contacting our stylists who can advise on potential alterations during the creation process.
Do you offer plus sizes?
Currently our A-line dresses and select gowns are available in extended sizes (up to US 18). Please look for the “Extended Sizes” filter when browsing these collections.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed through 256-bit encrypted payment gateways for your security.
Why was my credit card declined?
Common reasons include:
  • International transaction blocks (please notify your bank)
  • Incorrect CVV or expiration date
  • Exceeding your card’s single-transaction limit
We recommend trying PayPal as an alternative or contacting your bank to authorize the transaction.
How do I track my order?
Once your Highend Dress begins its journey from our Oakland atelier, you’ll receive a personalized tracking email with:
  • DHL/FedEx tracking number (standard shipping)
  • EMS tracking link (free shipping)
  • Estimated delivery timeline
Tracking typically activates within 24 hours of dispatch.

Global Delivery

Where do you ship?
We proudly serve most countries worldwide via DHL, FedEx, and EMS, excluding:
  • Certain remote regions (arctic/antarctic territories, some islands)
  • Parts of Asia due to customs restrictions
During checkout, our system will automatically confirm if we can deliver to your address.
What are my shipping options?
✈️ Standard Shipping ($12.95)
– Processed in 1-2 business days
– 10-15 day delivery via DHL/FedEx
– Recommended for time-sensitive occasions

🎁 Free Shipping (Orders Over $50)
– Processed in 1-2 business days
– 15-25 day delivery via EMS
– Includes careful package handling

Bridal and made-to-order pieces require additional creation time before shipping.
Will I need to pay customs fees?
While we include all necessary commercial invoices with your shipment, some countries may assess import duties. These are the responsibility of the recipient. We recommend checking your local regulations—typical fees range from 5-20% of the declared value for most fashion items.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery for store credit or exchange:
  • Items must be unworn with tags attached
  • Bridal and made-to-order gowns are final sale
  • Return shipping is at customer’s expense
Please email [email protected] to initiate the process.
My dress arrived damaged—what should I do?
We personally inspect every garment before shipment, but if your dress didn’t arrive in pristine condition:
  1. Photograph the packaging and any damage
  2. Email images to [email protected] within 48 hours
  3. We’ll arrange for return shipping and expedite a replacement
Can I cancel or modify my order?
Changes are possible if emailed within 12 hours of ordering (before processing begins). For made-to-order pieces, cancellations may incur a 15% restocking fee if production has started.

Special Occasion Services

How far in advance should I order for my wedding?
We recommend placing bridal orders 4-6 months before your event:
  • Standard production: 8-10 weeks
  • Shipping: 2-3 weeks
  • Alteration buffer: 4 weeks
Rush services may be available—contact our bridal specialists for urgent requests.
Do you offer styling advice?
Absolutely! Our Oakland team includes personal stylists who can:
  • Recommend silhouettes for your body type
  • Coordinate accessories (earrings, wraps)
  • Suggest appropriate styles for weddings, galas, or daytime events
Email [email protected] with your event details and preferences.

With love and beautiful dresses,

The Highend Dresses Team

2102 Wayside Lane, Oakland, US 94612