At Highend Dresses, we take as much care in ensuring your complete satisfaction with your purchase as we do in crafting our couture pieces. Should you need to return or exchange an item from our collection of bespoke occasionwear and bridal gowns, please review our policy below.

Our Return Policy

We accept returns within 15 days of delivery for most ready-to-wear items including:

  • A-Line Dresses & Skirts
  • Fitted Dresses & Skirts
  • Jumpsuits
  • Accessories & Earrings

Non-Returnable Items

Due to their custom nature, the following items cannot be returned or exchanged:

  • All Made-To-Order Gowns (including Bridal Gowns, Beaded Gowns, Lace Gowns, and Glitter Gowns)
  • Custom Couture pieces from our Bride To Be collection
  • Items marked as “Final Sale”

Return Conditions

To be eligible for return, items must:

  • Be in original, unworn condition with all tags attached
  • Show no signs of alteration or customization
  • Include original packaging and any accompanying certificates
  • Not be from our non-returnable collections listed above

Return Process

Step 1: Initiate Your Return

Email our client services team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return Request – Order #[Your Order Number]

Dear Highend Dresses Team,

I would like to request a return for the following item(s):
– Item Name: [e.g., “A-Line Dress in Ivory”]
– SKU/Item Number: [if available]
– Reason for Return: [Please specify]

Order Number: #[Your Order Number]
Original Purchase Date: [Date]
Shipping Address: [Your Address]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, you’ll receive:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • A prepaid return label for US domestic returns (international returns may incur shipping fees)

Step 3: Ship Your Return

Package your item securely in its original packaging, include the RMA number visibly on the package, and ship using the provided label. For your protection, we recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Original shipping fees are non-refundable
  • Return shipping fees for international orders will be deducted from your refund

Refund Methods

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically processed within 24 hours

Exchange Process

For exchanges of eligible items:

  1. Follow the standard return process above
  2. In your email, clearly specify the item you wish to exchange for
  3. We will process your exchange once the original item is received
  4. Any price differences will be charged/refunded accordingly

Note: Exchanges are subject to availability, particularly for items from our seasonal collections like Cut-Out Dresses or Feather-embellished pieces.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We will arrange for expedited replacement or refund

Contact Us

For any questions regarding returns or exchanges:

Highend Dresses Client Services
2102 Wayside Lane, Oakland, US 94612
Email: [email protected]
Response Time: 1-2 business days

We appreciate your trust in Highend Dresses and are committed to ensuring your complete satisfaction with our couture collections.