Shipping Policy

At Highend Dresses, we understand that the perfect fit and impeccable quality are essential when selecting your special occasionwear. Our shipping and returns policies are designed with the same attention to detail as our couture collections, ensuring a seamless experience from your first click to your final fitting.

Shipping Information

Order Processing

Each Highend Dresses order receives our couture-level attention:

• Processing Time: 1-2 business days
• Production Time for Made-to-Order: Please allow additional 4-6 weeks for bespoke items from our Bride To Be collection or custom gowns

Shipping Methods

We offer two elegant shipping solutions to suit your needs:

Note: We currently ship worldwide, with the exception of certain Asian countries and remote locations. Duties and taxes may apply for international shipments.

Returns & Exchanges

While we meticulously craft each piece to exceed expectations, we understand that sometimes a return may be necessary. Our policy reflects the bespoke nature of our collections.

Eligible Items

Returns are accepted within 15 days of delivery for:

• A-Line Dresses & Skirts
• Fitted Dresses & Skirts
• Jumpsuits
• Accessories & Earrings
• During The Day collection
• Cut-Out Dresses

Non-Returnable Items

Return Conditions

To qualify for return, items must:

• Be in original, unworn condition with all tags attached
• Show no signs of alteration, customization, or wear
• Include original packaging and any accompanying certificates
• Not be from our non-returnable collections listed above

Return Process

Step 1: Initiate Your Return

Email our Client Services team at [email protected] within 15 days of receiving your order with:

• Subject: Return Request – Order #[Your Order Number]
• Item name and SKU (if available)
• Reason for return
• Order number and original purchase date
• Your shipping address

Step 2: Receive Return Authorization

Within 2 business days, you’ll receive:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• A prepaid return label for US domestic returns

International note: Return shipping fees may apply and will be deducted from your refund.

Step 3: Ship Your Return

Package your item securely in its original packaging, include the RMA number visibly on the package, and ship using the provided label. For your protection, we recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days
• Original shipping fees are non-refundable
• International return shipping fees will be deducted from your refund

Refund Methods

Your refund will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
• PayPal: Typically processed within 24 hours

Exchange Process

For exchanges of eligible items:

• Follow the standard return process above
• In your email, clearly specify the item you wish to exchange for
• We will process your exchange once the original item is received
• Any price differences will be charged/refunded accordingly

Note: Exchanges are subject to availability, particularly for seasonal collection items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us immediately at [email protected]
• Include photos of the damage or incorrect item
• We will arrange for expedited replacement or refund

We appreciate your trust in Highend Dresses and are committed to ensuring your complete satisfaction with our couture collections. Each piece is designed to make you feel extraordinary, and we stand behind the quality and craftsmanship of every garment that leaves our atelier.