Welcome to Highend Dresses (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website www.curateddresses.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for individuals seeking premium occasionwear who are at least 18 years old or accessing with parental supervision. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property Rights

All content on this website, including designs, text, graphics, logos, and images, is the exclusive property of Highend Dresses and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

The Highend Dresses aesthetic—from our 3D floral designs to beaded gown collections—represents our unique couture vision. Please respect our creative integrity by not copying or misusing our intellectual property.

2. Product Information

2.1 Product Descriptions

We take utmost care in accurately representing our collections, including A-Line dresses, fitted gowns, and made-to-order pieces. However, slight variations may occur due to:

  • Monitor color display differences
  • Handcrafted elements in beaded/lace gowns
  • Natural variations in fabrics

2.2 Made-to-Order Items

Custom pieces from our Bride To Be and Made-To-Order Gowns collections require 4-6 weeks for meticulous craftsmanship and cannot be canceled once production begins.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase subject to our acceptance. We will confirm receipt immediately and follow up with order confirmation within 1-2 business days.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing and Currency

All prices are in USD. While we strive for accuracy, we reserve the right to correct pricing errors and cancel orders resulting from such errors.

4. Shipping and Delivery

4.1 Shipping Options

We offer two couture-level shipping services:

  1. Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days with tracking
  2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days

4.2 Delivery Areas

We ship worldwide except certain Asian countries and remote locations. International customers are responsible for any customs duties or taxes.

4.3 Delivery Issues

If your package shows as delivered but hasn’t arrived, please contact us at [email protected] within 48 hours. We’ll work with carriers to resolve the issue.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for eligible items in original condition with tags attached. Non-returnable items include:

  • All Made-To-Order gowns
  • Bride To Be custom pieces
  • Final sale items
  • Feather-embellished garments

5.2 Return Process

To initiate a return:

  1. Email us at [email protected] within 15 days
  2. Include your order number and item details
  3. We’ll provide a Return Authorization and instructions

Original shipping fees are non-refundable. For international returns, shipping costs will be deducted from your refund.

5.3 Exchanges

Exchanges are available for eligible items in current stock. Follow the return process and specify your desired exchange item.

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete and accurate information when:

  • Creating an account
  • Placing orders (especially for made-to-measure items)
  • Processing returns

6.2 Prohibited Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity
  • Use automated systems to extract data

7. Liability Limitations

Highend Dresses shall not be liable for:

  • Delays beyond our reasonable control (natural disasters, strikes, etc.)
  • Minor variations in product appearance from website images
  • Incorrect care resulting in garment damage
  • Indirect or consequential damages from product use

Our liability is limited to the purchase price of the item in question. This doesn’t affect your statutory rights.

8. Privacy and Data Protection

We handle your personal information according to our Privacy Policy, which explains how we collect, use, and protect your data. By using our site, you consent to such processing.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. Material changes will be communicated via email or site notifications.

10. Governing Law

These Terms are governed by California law. Any disputes shall be resolved in courts located in Alameda County, California.

11. Contact Us

For questions about these Terms or our services:

Highend Dresses Client Services
2102 Wayside Lane, Oakland, US 94612
Email: [email protected]
Response Time: 1-2 business days